Course Description

Students will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Handling conflict appropriately is an important skill set in any organization. If left unchecked or unresolved, conflict can lead to lost production, absences, attrition and even lawsuits. This course teaches best practices for managing and defusing conflicts.

Student Learning Outcomes

This training will share best practices for recognizing and handling conflict, including the following:

• Understanding what conflict and conflict resolution look like.
• Learning all six phases of the conflict resolution process.
• Identifying the five main styles of conflict resolution.
• Adapting the resolution process for all types of conflicts.
• Selecting parts of the resolution process as tools for conflict prevention.
• Improving basic communication skills through the Agreement Frame and the use of open questions.
• Developing basic anger- and stress-management techniques.

Career Development

This Conflict Resolution course will help prepare individuals for higher level work in the security industry, including supervisor and manager positions. Workplace safety training courses in general will enhance your understanding of best practices and expectations when dealing with injuries, illnesses, and other threats to safety on the job. The skills and knowledge you can gain from these classes can make you more confident, effective, and productive in the workplace.